To change the surname on your account, please send through a copy of your name change document e.g marriage certificate, dissolution of marriage certificate or name change certificate to info@simplicity.kiwi so we can make the update for you.
If your name has changed in full, please get in touch with our Investor Services team here for further details %)
To access your Simplicity account for the first time, you’ll need to set up your login details. Get started by downloading the Simplicity member app from the App Store or Google Play. Then click the button in the email we sent you, to set your ...
Multi-factor authentication, or MFA, adds an extra layer of security to your Simplicity account and helps protect your money. You can choose from three MFA options: Authenticator app — use an app such as Google Authenticator (Apple app store/Google ...
To update the residential address on your Simplicity account, please log in to the member app and select Profile from the main menu. You’ll be able to update your address there. We don’t send physical mail, but we do need to keep your current ...
Your Prescribed Investor Rate, or PIR, is the rate of tax you pay on the income generated from your KiwiSaver investment - it can be 10%, 17.5% or 28%. To view or update the PIR on your Simplicity account, please log in to the member app and select ...
To change your email address, please follow the steps below: 1. Log in to the member app 2. Select the Profile 3. If you have access to more than one profile, such as a child’s account, you will have to update the address on each profile 4. Click on ...