To change the surname on your account, please send through a copy of your name change document e.g marriage certificate, dissolution of marriage certificate or name change certificate to info@simplicity.kiwi so we can make the update for you.
If your name has changed in full, please get in touch with our Investor Services team here for further details %)
When you set up a Simplicity account, your email address becomes your username for the member app. We’ll also use it to communicate with you about your account. If you have more than one Simplicity account, such as a KiwiSaver account, Investment ...
When your child turns 18, you can transfer access to them by updating the email address on their account. To do this: Log in to your Simplicity online account. Go to Profile. Update the email address on your child's account to their own email ...
If you're trying to access your Simplicity account for the first time or are unsure whether you've logged in before, please follow these instructions: Go to the account setup page here. - enter your email address (make sure it's the one linked to ...
Multi-factor authentication, or MFA, adds an extra layer of security to your Simplicity account and helps protect your money. You can choose from three MFA options: Authenticator app — use an app such as Google Authenticator (Apple app store/Google ...
To update the residential address on your Simplicity account, please log in to the member app and select Profile from the main menu. You’ll be able to update your address there. We don’t send physical mail, but we do need to keep your current ...