Text message — receive a one-time code by SMS when you log in.
Passkey — use your device’s security features, such as fingerprint, facial recognition, PIN or pattern.
We recommend setting up more than one MFA method, so you can still access your account if one method is unavailable. For step-by-step instructions, visit our MFA setup page here.
Authentication App – Common Issues: No longer have codes after getting a new phone If sync is enabled in your Authenticator app, your codes should restore automatically when you sign in. If you still have your old phone, try using the app there to ...
Once we’ve processed your application, we’ll email you instructions for logging in to the Simplicity member app. Haven’t received your login email? Please check your spam or junk folder first. If you still can’t find it, email us at ...
To access your Simplicity account for the first time, you’ll need to set up your login details. Get started by downloading the Simplicity member app from the App Store or Google Play. Then click the button in the email we sent you, to set your ...
To change the surname on your account, please send through a copy of your name change document e.g marriage certificate, dissolution of marriage certificate or name change certificate to info@simplicity.kiwi so we can make the update for you. If your ...
To update the residential address on your Simplicity account, please log in to the member app and select Profile from the main menu. You’ll be able to update your address there. We don’t send physical mail, but we do need to keep your current ...