3. If you have access to more than one profile, such as a child’s account, you will have to update the address on each profile
4. Click on Edit details
5. Update the email address and hit Save details
6. You’ll then receive an email with instructions to Verify this email address
Once you've completed the steps above, you'll receive a new welcome email within 1-2 working days. This includes a temporary password link to set up your new login details under your new email address. Please note that the link will expire after 24 hours.
If you have any issues or don't receive the new welcome email, please get in touch with our Investor Services team here %)
When you set up a Simplicity account, your email address becomes your username for the member app. We’ll also use it to communicate with you about your account. If you have more than one Simplicity account, such as a KiwiSaver account, Investment ...
When your child turns 18, you can transfer access to them by updating the email address on their account. To do this: Log in to your Simplicity online account. Go to Profile. Update the email address on your child's account to their own email ...
To update the residential address on your Simplicity account, please log in to the member app and select Profile from the main menu. You’ll be able to update your address there. We don’t send physical mail, but we do need to keep your current ...
Your Prescribed Investor Rate, or PIR, is the rate of tax you pay on the income generated from your KiwiSaver investment - it can be 10.5%, 17.5% or 28%. To view or update the PIR on your Simplicity account, please log in to the member app and select ...
Please head over to the member app and select Forgot password? Then enter the email address associated to your Simplicity account and a reset code will be sent to you. If you haven't received the email, please double check: a) your Spam folder b) ...