How do I log in to my online account for the first time?
If you're trying to access your Simplicity account for the first time or are unsure whether you've logged in before, please follow these instructions:
- Go to the account setup page here.
- enter your email address (make sure it's the one linked to your Simplicity account).
- enter your IRD number. - Click "Submit."
- If successful, you'll see a confirmation message like the one below. Please check your inbox for a welcome email or, if you've logged in before, a reset link and code (which expires after 24 hours).
If it doesn't arrive in your inbox (or spam folder) please get in touch here and one of our team will help you out %)
Related Articles
How do I set up Multi Factor Authentication on my account?
We have a 3 Multi Factor Authentication options for you to choose from. These are: 1. Authentication App: The most common authentication apps are Authy, Google Authenticator app, and Microsoft Authenticator. When you log in to your Simplicity ...How do I update the residential address on my KiwiSaver account?
To update the residential address on your KiwiSaver account please login to your online account here and click on your KiwiSaver account. Here you'll see the “My info” tab on the left hand menu where you can make the update. We don't send any ...How do I change the surname on my account?
To change the surname on your account, please send through a copy of your name change document e.g marriage certificate, dissolution of marriage certificate or name change certificate to info@simplicity.kiwi so we can make the update for you. If your ...How do I update the residential address on my Investment Fund account?
To update the residential address on your Investment Fund account please email us a copy of your bank statement that displays your name and new address to info@simplicity.kiwi We don't send any physical mail but we do need to have your current ...How does the member app work?
After we've processed your application to join Simplicity, you'll receive an email with login instructions to our Member App. If you haven't received this email, please first check your spam folder. If it's not there, please follow the instructions ...