When you set up a Simplicity account, your email address becomes your username for the member app. We’ll also use it to communicate with you about your account.

If you have more than one Simplicity account, such as a KiwiSaver account, Investment Fund accounts, or accounts for your children, then we recommend using the same email address for each one. This lets you manage all your accounts using a single login.

For joint Investment Fund accounts, each account holder should provide their own email address. This allows each person to set up multi-factor authentication and access the account independently.

We’ll send messages about a joint account to the primary account holder, the first person named on the online application.