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How do I update my email address?
To change your email address please follow the below steps: Log into your Member App here and select one of your accounts (if you have multiple accounts, you'll need to update the email address for each account): On the left-hand menu please select ...
How do I change the surname on my account?
To change the surname on your account, please send through a copy of your name change document e.g marriage certificate, dissolution of marriage certificate or name change certificate to info@simplicity.kiwi so we can make the update for you. If your ...
How do I update my PIR rate?
To view the PIR rate on your Simplicity account please login to your online account here and click on your account. Here you'll see the “My info” tab on the left hand menu where you check your PIR rate and update it if required. Please note: if you ...
How do I update the residential address on my Investment Fund account?
To update the residential address on your Investment Fund account please email us a copy of your bank statement that displays your name and new address to info@simplicity.kiwi We don't send any physical mail but we do need to have your current ...
How do I update the residential address on my KiwiSaver account?
To update the residential address on your KiwiSaver account please login to your online account here and click on your KiwiSaver account. Here you'll see the “My info” tab on the left hand menu where you can make the update. We don't send any ...