Updating my info
How do I update my email address?
To change your email address, please follow the steps below: 1. Log in to the member app 2. Select the Profile 3. If you have access to more than one profile, such as a child’s account, you will have to update the address on each profile 4. Click on ...
How do I change the surname on my account?
To change the surname on your account, please send through a copy of your name change document e.g marriage certificate, dissolution of marriage certificate or name change certificate to info@simplicity.kiwi so we can make the update for you. If your ...
How do I update my PIR rate?
Your Prescribed Investor Rate, or PIR, is the rate of tax you pay on the income generated from your KiwiSaver investment - it can be 10%, 17.5% or 28%. To view or update the PIR on your Simplicity account, please log in to the member app and select ...
How do I update the residential address on my Simplicity account?
To update the residential address on your Simplicity account, please log in to the member app and select Profile from the main menu. You’ll be able to update your address there. We don’t send physical mail, but we do need to keep your current ...