Logging in
How does the Simplicity member app work?
Once we’ve processed your application, we’ll email you instructions for logging in to the Simplicity member app. Haven’t received your login email? Please check your spam or junk folder first. If you still can’t find it, email us at ...
Multi-Factor Authentication (MFA) - Help & Troubleshooting
Authentication App – Common Issues: No longer have codes after getting a new phone If sync is enabled in your Authenticator app, your codes should restore automatically when you sign in. If you still have your old phone, try using the app there to ...
How do I set up Multi Factor Authentication on my account?
Multi-factor authentication, or MFA, adds an extra layer of security to your Simplicity account and helps protect your money. You can choose from three MFA options: Authenticator app — use an app such as Google Authenticator (Apple app store/Google ...
How do I log in to my online account for the first time?
To access your Simplicity account for the first time, you’ll need to set up your login details. Get started by downloading the Simplicity member app from the App Store or Google Play. Then click the button in the email we sent you, to set your ...
What should I do if I forget my password?
Please head over to the member app and select Forgot password? Then enter the email address associated to your Simplicity account and a reset code will be sent to you. If you haven't recieved the email, please double check a) your Spam folder b) ...