Logging in
How does my child take over their account when they turn 18?
When your child turns 18, you can transfer access to them by updating the email address on their account. To do this: Log in to your Simplicity online account. Go to Profile. Update the email address on your child's account to their own email ...
How does the Simplicity member app work?
Once we’ve processed your application, we’ll email you instructions for logging in to the Simplicity member app. Haven’t received your login email? Please check your spam or junk folder first. If you still can’t find it, email us at ...
Multi-Factor Authentication (MFA) - Help & Troubleshooting
Authentication App – Common Issues: No longer have codes after getting a new phone If sync is enabled in your Authenticator app, your codes should restore automatically when you sign in. If you still have your old phone, try using the app there to ...
How do I set up Multi Factor Authentication on my account?
Multi-factor authentication, or MFA, adds an extra layer of security to your Simplicity account and helps protect your money. You can choose from three MFA options: Authenticator app — use an app such as Google Authenticator (Apple app store/Google ...
How do I log in to my online account for the first time?
If you're trying to access your Simplicity account for the first time or are unsure whether you've logged in before, please follow these instructions: Go to the account setup page here. - enter your email address (make sure it's the one linked to ...
What should I do if I forget my password?
Please head over to the member app and select Forgot password? Then enter the email address associated to your Simplicity account and a reset code will be sent to you. If you haven't received the email, please double check: a) your Spam folder b) ...