Logging in
Multi-Factor Authentication (MFA) - Help & Troubleshooting
Authentication App – Common Issues: No longer have codes after getting a new phone If sync is enabled in your Authenticator app, your codes should restore automatically when you sign in. If you still have your old phone, try using the app there to ...
Master the member app
For a quick tour of the member app check out this video. <br> Did you know you can add the Simplicity web app to your mobile device? This gives you easy access to your KiwiSaver or Investment Fund balances. To add Simplicity to your ...
How do I set up Multi Factor Authentication on my account?
We have a 3 Multi Factor Authentication options for you to choose from. These are: 1. Authentication App: The most common authentication apps are Authy, Google Authenticator app, and Microsoft Authenticator. When you log in to your Simplicity ...
How do I log in to my online account for the first time?
If you're trying to access your Simplicity account for the first time or are unsure whether you've logged in before, please follow these instructions: Go to the account setup page here. - enter your email address (make sure it's the one linked to ...
What do I do if I forget my Password?
Please head over to the Simplicity Member App here and select Forgot password? Then enter the email address associated to your Simplicity account and a reset code will be sent to you. If you're not receiving the email, please check a) your Spam ...